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IT is Indispensable for Business Optimization
By Dhiren Savla, Chief Information Officer, VFS Global
Security - technology for access management, surveillance & forensics.
INDUSTRIESIf we scan through some industries –
Airlines, Hospitality: Distribution, yield management, end to end fulfilmentTransport & Logistics: Efficiency, Service assurance, global reach
Entertainment & Media:Distribution, reach through alternate medium BFSI: Fulfilment, reach, transaction processing, risk management Manufacturing: Buy to Sell, Supply chain, Shop floor
Retail: Marketing, Fulfilment, Customer ServiceBPO & ITeS Online: Buying show tickets to ordering food and groceries to paying bills and organising travel Technology supports it all. It is clearly evident that it’s not just our businesses but our lives that are IT enabled. From the time we wake up, emails/messengers and social media updates connect us on real-time basis with people thousands of miles apart. Our app on smart phone monitors our health parameters and another app to remind us of our schedule. Gadgets in our kitchen, our smart Car and infotainment devices are taking charge over our regular routine. TECHNOLOGY Various technologies and tools are touching us all the time, many times without our knowledge. And we are still not talking about wearable devices or internet of things! Your loyalty program with the online grocer, the airline of your choice, the hotel next door – is it not CRM? You google for a new car and when you visit Facebook or LinkedIn, you may be prompted with an advertisement featuring a premium car brand or offered a car loan from a leading bank …is this not big data and predictive analysis? Your digital footprint is inevitable which makes for great business data used to strategise and innovate supporting a new kind of entrepreneurship and communication. It’s indispensable…! It’s available all around us! Differentiation comes from how a particular business uses it. See More: Top Plastic Tech Consulting Companies